Shipping policy

Shipping Policy

This policy should be read alongside your rights under the Australian Consumer Law.

Order processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

As we operate a dropshipping business, products may be shipped directly from our suppliers.

Shipping times

Estimated delivery times:

• Australia: 5–12 business days

• International: 7–20 business days

Please note that shipping times are estimates only and may vary due to factors outside our control, including customs delays, carrier delays, or peak periods.

Shipping costs

Shipping costs are calculated at checkout unless otherwise stated.

Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow a few days for tracking updates to appear.

Delays

If your order is significantly delayed beyond the estimated timeframe, please contact us at mjvillarroel@protonmail.com and we will assist you.

Lost or missing parcels

If your parcel is lost in transit, please contact us. We will investigate with the shipping carrier and provide a replacement or refund where appropriate.

Incorrect address

It is the customer’s responsibility to ensure the shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately. We cannot guarantee changes once the order has been processed.

Contact

For shipping enquiries, contact:
contact@irose.shop