Refund policy

Return & Refund Policy

This policy applies in addition to your rights under the Australian Consumer Law.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns

We offer a 30-day return policy for change of mind purchases. This means you have 30 days after receiving your item to request a return.

To be eligible for a change of mind return:

The item must be unused, unworn, and in its original condition

The item must be in its original packaging with all tags included

You must provide proof of purchase (order confirmation or receipt)

As we operate a dropshipping business, return addresses may vary depending on the supplier of your item. Do not send items back without contacting us first.

Customers are responsible for return shipping costs for change of mind returns. Original shipping costs are non-refundable.

To start a return, please contact us at mjvillarroel@protonmail.com with your order number and reason for return. If your return is approved, we will provide you with the correct return address and instructions.

Returns sent without prior approval will not be accepted.

Faulty, damaged, or incorrect items

Please inspect your order upon delivery and contact us within a reasonable time if your item is defective, damaged, or incorrect.

If your item has a major fault, you are entitled to:

A full refund, or

A replacement item

If the issue is minor, we may offer a repair or replacement within a reasonable time.

For faulty, damaged, or incorrect items, we will cover return shipping costs or provide a replacement/refund without requiring the item to be returned where appropriate.

Non-returnable items

The following items are not eligible for change of mind returns:

Perishable goods (e.g. food, flowers, plants)

Personal care or hygiene products once opened

Custom or personalised items

Hazardous materials, flammable liquids, or gases

Gift cards

Sale items are not eligible for change of mind returns unless faulty.

Exchanges

We do not offer direct exchanges. To receive a different item, please place a new order and request a return for the original item (if eligible).

Refunds

Once your return is received and inspected (if required), we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@irose.shop.

Order cancellations

Orders may only be cancelled within a short period after purchase before they are processed by our suppliers. Once an order has been processed or shipped, it cannot be cancelled.

Contact us

For any return, refund, or order issue, please contact:
contact@irose.shop